Let's be fully transparent.

Last updated: 22 October 2026

These Terms and Conditions apply to all services provided by Aesthetic Business Coach ("we", "us", "our") and to all clients ("you", "your"). By paying an invoice, completing a checkout, signing a proposal, or using any of our services, you agree to these Terms. Aesthetic Business Coach is part of The Luna Group. These Terms apply to every client, wherever your clinic is based.

We keep things simple, fair and clear, so you always know where you stand.

Quick summary

• Ignite, Scale, Ads Only, Social and ClinicOS: an initial 3 month term, then month to month with 30 days written notice.
• Private Client is tailored to each clinic. Its term and inclusions are agreed in writing before you start.
• Notice runs from your next billing date, not the day you send it. Worked example below.
• Payments are taken in advance from the payment method on file. A failed payment costs $50 AUD, £25 GBP or $35 USD, and an invoice more than 7 days overdue costs $100 AUD, £50 GBP or $70 USD, plus interest.
• If we end or pause your service because of a breach or unpaid fees, we still charge, and everything owed becomes payable straight away.
• Ad spend, and ClinicOS usage such as AI, SMS and calls, are billed separately from your plan.
• Included VA hours and allowances are used in their month. Top up hours roll over while your plan is active.
• Your work is yours. Everything we create for your clinic belongs to you once paid for.
• We are a 24/7 business. We aim to reply in Slack within 24 hours on Ignite and Scale, the same business day on Private Client, and 72 hours on everything else, Monday to Friday.
• You are responsible for consent to message your contacts, and for what goes out from your ClinicOS account, including AI replies.
• Confidentiality runs both ways and our whole team is bound by it.
• No refunds for change of mind or unused time. Your consumer rights still apply.

Definitions

• You / Your: the client purchasing or using our services, including your business and authorised team members.
• We / Us / Our: Aesthetic Business Coach and any approved team members or contractors delivering services.
• Services: coaching, consulting, ad management, social media management, SEO, Google Business Profile management, website builds, implementation, virtual assistant support, the ClinicOS platform, audits, workshops, templates, The ABC Vault, partner trials, and any related deliverables.
• Plan: the monthly service you have bought, such as Ignite, Scale, Private Client, Ads Only, Social or ClinicOS.
• Usage charges: charges that vary with how much you use ClinicOS and connected services, such as AI, SMS, calls, phone numbers and email sending.
• Deliverables: anything we create specifically for your business as part of the Services.
• Background IP: the frameworks, methods, templates, scripts, training and software we already owned, or develop separately, and reuse across clients.
• Start date: the date your service begins, usually the purchase date unless agreed otherwise.
• Billing date: the 1st of each month, when your fees are charged.
• In writing: by email. An email is treated as received on the business day after it is sent.

Our services

We provide business coaching, marketing and growth support for aesthetic, beauty and wellness businesses. Your plan, price and delivery format are confirmed at the time of purchase, on the checkout page, invoice, proposal or email.

Plans include a lot, but not everything happens at once. Inclusions are delivered on a fair use basis, in order of priority, as set out in our Client Charter. Allowances such as landing pages and included VA hours are for use in their period and do not roll over or carry a cash value.

• Fair use: where a plan says unlimited, it means as much as a single clinic reasonably needs, delivered in priority order. As a guide, fair use covers up to 25 hours of team time a month on Ignite and up to 50 hours on Scale, across every service on your plan, including coaching and included VA hours. Top up hours sit on top. Private Client hours are agreed in writing. The set allowances on your plan, such as coaching time, video editing hours and included VA hours, are always delivered within your plan fee. If use goes well beyond that, we will talk to you first and may schedule the extra work over a longer period or quote it separately.
• Projects: bigger pieces of work, such as a website, an app or portal, a new funnel or a treatment launch, run as projects. Ignite runs one project at a time, Scale runs two, and Private Client runs as many as agreed. The next project starts when the current one goes live. Everyday work such as posts, ad changes, edits and VA tasks carries on alongside, in order of priority.
• Scope: anything not listed in your plan, proposal or quote is outside scope. We will tell you before we start anything that costs extra, and nothing outside scope is charged without your agreement. Extra work, and work beyond fair use, is charged at $399 AUD, £249 GBP or $279 USD an hour, plus applicable taxes, in 15 minute blocks, or as a fixed quote agreed before we start.
• Changes and revisions: each deliverable includes reasonable revisions within the agreed brief. A change of direction after approval, or a new brief, is treated as new work.

Getting started and access

• Your service starts on the purchase date, unless agreed in writing.
• Access to portals, templates, The ABC Vault and other resources is provided once payment is received.
• If we need access to your tools or accounts, for example your CRM, ad accounts or website, you agree to provide the right level of access promptly so we can deliver.
• Delays on your side, such as missing access, content or approvals, do not pause your plan or your fees. Work for that period is rescheduled where possible, and allowances do not carry over because of it.

How we work and response times

• We are a 24/7 business with a team across time zones. Your coaching calls are always booked in your own time zone.
• Work is completed whenever it is scheduled and sent to you in Slack when it is ready for review.
• If we send you a draft and do not hear back within 10 working days, it counts as delivered for that month's allowance. Nothing goes live without your sign off.
• We aim to reply to Slack messages within 24 hours on Ignite and Scale, the same business day on Private Client, and within 72 hours on all other plans and services. These reply times apply Monday to Friday only.
• Unlimited 24/7 ClinicOS platform support is separate and runs through the support channel inside ClinicOS.
• Reply times are targets, not guarantees, and a reply may be an acknowledgement with a timeframe rather than the finished work.

Minimum terms and notice periods

All plans: Ignite, Scale, Ads Only, Social and ClinicOS

• Initial term: 3 months from your start date, unless agreed otherwise in writing.
• After the first 3 months, your plan continues month to month.
• To end it, give us 30 days written notice at any point after the initial term.
• You may give notice during the initial term, but all fees for the full 3 months remain payable, and the notice takes effect no earlier than the end of that term.
• You can upgrade at any time and the new price applies from your next billing date. Downgrades follow the same 30 days notice and cannot take effect during the initial term.
• Private Client terms, including the initial term, are agreed in writing when you are accepted.
• If you leave and rejoin within 12 months, a one off setup fee equal to one month of your plan fee applies, to cover onboarding, access and setup again.

One off work

• Website builds, strategy sessions and other one off projects are paid as quoted and are not subject to notice periods.

How 30 days notice works

This is the part people most often ask about, so here it is in plain terms.

• Notice must be in writing, by email, to the address on your invoice or onboarding email, or to [email protected]. Notice given verbally, on a call or in Slack does not count until it is confirmed by email.
• Notice runs from your next billing date, not the day you send the message.
• That next invoice is charged in full. We do not pro rata part months.
• You keep full access and delivery for the whole period you have paid for.

Payments and billing

• Fees are payable in advance on your billing date unless agreed otherwise.
• All prices are shown plus applicable taxes, such as GST or VAT, added at the rate that applies to you. Where your business accounts for the tax itself under a reverse charge, we will show this on your invoice.
• Fees in these Terms are shown in Australian dollars (AUD), British pounds (GBP) and US dollars (USD). The amount in the currency you are billed in applies. If you are billed in another currency, such as NZD, the AUD amount is converted at the exchange rate on the day it is charged.
• You must keep a valid card or direct debit on file for the whole time you are a client, and update it before it expires.
• You authorise us to charge the payment method on file for agreed fees, renewals, usage charges, fees under these Terms and any outstanding invoices.
• If you choose instalments, you agree to pay all instalments in full, on time, whatever happens with the project.
• Ad spend is separate from our fees and is paid by you directly to the platform.
• Prices are fixed for your initial term. After that we may review them, usually once a year, with at least 30 days notice in writing. If you do not want to continue at the new price, you can give notice before it takes effect.

Failed payments

• A failed payment fee of $50 AUD, £25 GBP or $35 USD applies once for each scheduled payment that fails or is declined, not for each retry, to cover our costs of retrying and chasing it.
• We will retry the payment and let you know. Please update your payment details straight away.
• If a payment is still outstanding after 7 days, we may pause the campaigns and work we manage, and suspend support and access to ClinicOS, The ABC Vault and our other software and resources, until your account is up to date. Your fees continue during any pause, and we are not responsible for enquiries, bookings or messages missed while services are paused.
• If a payment is still outstanding after 14 days, we may end your services under the Termination section below.

Chargebacks and payment disputes

If you think a charge is wrong, contact us first and we will look into it straight away. Raising a chargeback or payment dispute for fees that are properly owed under these Terms is a breach of these Terms. If the chargeback is not upheld, any bank or processor fees we are charged, along with our reasonable costs of responding, are added to your account, and services may be paused while the dispute is open.

Usage charges

• ClinicOS runs on third party services that charge by use. AI usage, SMS and MMS, phone calls and call recording, phone numbers, email sending and similar usage based features are not included in your plan fee.
• Usage is billed separately at the rates that apply at the time, either through your ClinicOS account wallet or on your invoice. Current rates are available on request, and we will tell you before our own rates go up.
• You are responsible for all usage generated by your account, including by your team and by automations you have approved. If your wallet runs out, usage based features stop until it is topped up.
• Usage charges are separate from ad spend and from your plan fee.
• Third party costs such as domains, premium plugins, paid apps, stock assets and software subscriptions are not included unless your plan says so, and are paid by you.

ClinicOS: licence and acceptable use

• ClinicOS is licensed to you for use in your own business while your plan is active. It is not sold to you, and you may not resell, sublicense, copy, reverse engineer or give access to anyone outside your business.
• You must not use ClinicOS to send spam, unlawful, misleading or offensive content, to buy or upload contact lists without consent, or in any way that breaks the law or the rules of the carriers, email providers and platforms it connects to.
• You are responsible for everything sent or done from your account, by your team, by automations, workflows and campaigns, and by AI features, whether or not we built them for you, except where something goes wrong because of our own error.
• We may pause sending, disable a feature, or suspend the account straight away if we see a risk of spam, complaints, carrier or email blocks, unpaid usage, unlawful use, or harm to the platform or other clients. We will tell you why and work with you to fix it. Fees continue during any suspension.
• Phone numbers, sender IDs and email domains may need registration or verification before use. Any delay or rejection by a carrier or regulator is outside our control.

Consent for SMS, email and calls

• You must have the consent and lawful basis required to contact every person you, your team or your VA message, call or email, through ClinicOS or otherwise, under the laws that apply to you. For example, that includes the Spam Act 2003, the Do Not Call Register Act 2006 and the Privacy Act 1988 in Australia, the Unsolicited Electronic Messages Act 2007 and the Privacy Act 2020 in New Zealand, and PECR and UK GDPR in the UK.
• If you record calls, you must tell callers at the start of the call, as the law requires.
• Every marketing message must identify your clinic and include a working way to opt out, and opt outs must be honoured. ClinicOS supports this, but keeping it switched on and respected is your responsibility.
• Any fine, penalty, carrier charge, complaint or claim arising from messages, calls or emails sent from your account is your responsibility, and you agree to cover us for any loss we face because of it, except to the extent it was caused by our own mistake.

AI receptionist and AI features

• AI can make mistakes. Replies are generated automatically and may occasionally be wrong, incomplete or out of date.
• You approve how the AI receptionist is set up, including its knowledge, pricing, availability and hand over rules, and you are responsible for keeping that information current and for reviewing its conversations.
• The AI receptionist does not give clinical or medical advice and is set up to hand those questions to your team. You remain responsible for what is said to patients in your clinic's name, including by AI.
• AI usage is billed as a usage charge. Bookings, replies or outcomes produced by AI are not guaranteed.
• The AI receptionist must not be set up to claim to be a person, and it should say it is an automated assistant if asked.

Platform availability

• ClinicOS runs on third party infrastructure, carriers, email providers and connected apps. We work to keep it available, but we do not promise it will be uninterrupted or error free.
• Outages, maintenance, slow delivery, and changes made by Google, Meta, carriers, booking systems or other third parties are not a breach of these Terms, and fees are not reduced because of them.
• Features may be added, changed or retired over time. If a change removes something central to your plan, we will tell you and offer a fair alternative.
• You are responsible for keeping your own copies of anything critical to your business. Data export is available from inside ClinicOS at any time.

Logins and account security

• Keep every login to ClinicOS and your other accounts secure, use two factor authentication where it is offered, and never share logins outside your team.
• Remove access for staff and contractors who leave your business. Activity from any login on your account is treated as yours.
• Tell us straight away if you think an account has been compromised. We are not responsible for loss caused by logins you shared or did not secure.
• When we stop working together, we remove our team's access to your accounts where we can, and you agree to remove our access from anything we cannot remove ourselves. From then on we are not responsible for activity on those accounts.

Virtual assistant support

• Ignite includes 5 hours a month, Scale includes 15 hours a month and Private Client includes 60 hours a month. Included hours are for use in that month and do not roll over.
• Top up packs of 20 hours can be bought by any client on an active plan, ClinicOS included. Top up hours roll over while your plan stays active and lapse when your plan ends. Unused top up hours are not refunded.
• Time is tracked in 15 minute blocks. Requests are made through your Slack channel and handled in order of priority.
• Your VA works remotely, does not give clinical or treatment advice, and does not take or handle payment card details.

Websites

• One off website builds are scoped and quoted before work begins, including an estimated timeline. Timelines depend on you supplying content, access and approvals promptly.
• Builds can be paid in full upfront or in 3 monthly instalments. All instalments must be paid in full, including if the project is paused or ends early at your request.
• If a build stalls for more than 30 days because we are waiting on you, we may close the project. Any remaining instalments stay payable, and restarting later may be quoted as new work.
• The first payment secures your place in the schedule and is non refundable once work has started.
• One off builds include hosting free for the first 12 months. After that, hosting continues at our current rate, or you can move the site elsewhere.
• On Scale, a new website is built as part of your plan and scheduled into your growth plan. Hosting and care are included while you stay on Scale. If you leave, you can move the site or keep hosting with us at our current rate.
• Your website is always yours. That includes one off builds and the website built on Scale. If you leave, the site, domain and content stay with you and we hand everything over once your account is fully paid.
• Domains are registered in your name and you are responsible for keeping them renewed. A lapsed domain is not a failure of the website or hosting.
• Online shops, outside booking engines and custom integrations may be quoted separately.

Social media

• Content is only posted after you approve it. Social media management covers planning, creating and posting your content. How often we post is agreed with you and can change month to month.
• If approvals are not given in time, posts for that period may be missed and do not carry over.
• Filming and on location shoots are not included unless quoted.
• We do not reply to comments or messages on your behalf. They are routed into ClinicOS for your team to manage.

Partner trials and partner referred plans

If you join through a free or discounted trial via one of our partners:

• Your paid plan starts automatically when the trial ends, unless you cancel before the trial end date. We will remind you by email before the trial ends.
• To avoid the first payment entirely, cancel before the trial end date.
• Once the paid plan has started, the same 30 days written notice applies, and notice runs from your next billing date as set out above.
• Once a renewal is processed, it is generally non refundable, except where your consumer rights apply.

Cancellations and refunds

If you cancel, your service continues until the end of your notice period and you keep access for all of it. Any fees due during the notice period or initial term remain payable. No pro rata refunds are provided for partial months.

We do not offer refunds for change of mind, unused services or allowances, lack of implementation on your side, partial months, or missed sessions without notice.

Nothing in these Terms removes any non excludable consumer rights you may have, such as under the Australian Consumer Law, or other laws that apply where you are based. If a service is not provided with due care and skill, or there is a major failure, you may be entitled to a remedy. If your business is in New Zealand, we both agree that you acquire our services in trade, and that the Consumer Guarantees Act 1993 and sections 9, 12A, 13 and 14(1) of the Fair Trading Act 1986 do not apply, to the extent the law allows.

Rescheduling and missed sessions

• Please give at least 24 hours notice to reschedule.
• Sessions missed, or cancelled with less than 24 hours notice, are treated as delivered.
• Where reasonable, we may offer a rebook at our discretion. This is not guaranteed.
• Coaching sessions may be recorded so you and your project manager can refer back to them. We will say so at the start of each call, and by joining a session you agree to it being recorded.

Who owns the work

Short version: anything we build for your clinic is yours. The only things that stay ours are the tools and frameworks we bring to every client.

What belongs to you

• Every deliverable we create specifically for your business: ad copy and creative, landing pages, websites, funnels, social content, email and SMS sequences, automations and workflows, SEO content, reports and recommendations.
• Ownership of those deliverables passes to you once they have been paid for. You can keep them, edit them and go on using them however you like, including after we stop working together.
• Your accounts and your data stay yours throughout: ad accounts, business manager, pixels and tracking, domains, contact lists, patient and enquiry data.
• If we set something up inside an account we control, we will transfer it or give you a copy on request when we finish, once your account is fully paid.

What stays ours

• Our Background IP: coaching frameworks, methods, templates, scripts, training and course material, The ABC Vault, and the ClinicOS platform itself.
• You get a licence to use these inside your own business for as long as you are a client. You may not resell, publish, share or distribute them outside your business, or use them to build a competing product or service.
• Where a deliverable that belongs to you contains some of our Background IP, you keep a permanent, fee free licence to keep using it in your business.
• Third party material such as stock imagery, fonts and software remains subject to its own licence.

Confidentiality and NDA

Everything shared between us stays between us, in both directions. We treat your clinic's information the same way we would want ours treated.

• What is covered: financials, pricing and margins, patient and enquiry data, supplier and partner terms, marketing plans, staff and team matters, systems and processes, and anything marked confidential or that a reasonable person would treat as confidential.
• Both ways: the same obligations apply to us and to you, including our pricing, proposals, processes and materials.
• Our team too: every team member and contractor who touches your account is bound by the same confidentiality obligations, and we remain responsible for them.
• Use: confidential information is used only to deliver the Services, never for any other purpose.
• Not covered: information that is already public through no fault of ours, was already known, is independently developed, or must be disclosed by law or a regulator.
• How long: for the whole engagement and for 3 years afterwards. Patient and personal data is treated as confidential indefinitely.
• At the end: on request we will return or securely delete confidential material, other than one archived copy kept for legal, tax and insurance records.
• A separate NDA: if your clinic needs its own signed non disclosure agreement, ask and we will sign one.

Using your name: we may say that we work with you and use anonymised results, for example "a clinic in New South Wales". Naming you, quoting you, or using your logo, before and after imagery or specific figures in marketing requires your written approval first, and patient images or details also need the patient's own written consent, and you can withdraw that approval at any time for future use.

Data protection and privacy

Where we handle personal, patient or enquiry data on your behalf, you remain the controller of that data and we act only as your processor, using it solely to deliver the Services and only on your instructions. We keep appropriate security measures in place, limit access to the team working on your account, and will tell you within 72 hours of becoming aware of a breach affecting your information. We handle personal information in line with the privacy laws that apply to your clinic, such as the Australian Privacy Principles, the New Zealand Privacy Act 2020 and UK GDPR. We only use sub processors bound by equivalent obligations, and we will tell you before adding a new one so you can raise any objection. We will tell you if we think an instruction from you breaks data protection law, we help you respond to data requests and breaches, and we give you the information you reasonably need to show compliance. Our team and the platforms we use, including ClinicOS, operate across several countries, so data may be stored or accessed outside your own country, including in the United States. Where the law requires it, we put appropriate safeguards in place, and you should mention overseas storage in your own privacy policy.

The full detail, including the laws we work to, who can see your data, the sub processors we use, and what happens to it when we finish, is set out in our Privacy Policy. If your clinic needs a separate data processing agreement, ask and we will sign one. You remain responsible for having the consents and lawful basis you need to collect and market to your patient data.

When your services end and your account is fully paid, you can export your ClinicOS data for 60 days, or ask us to return or delete it. After that, the account may be closed and its data deleted.

Advertising, ad spend and platform accounts

• Ad spend is paid by you directly to Google, Meta, TikTok or the relevant platform, and is separate from our management fees.
• Our ad management assumes a minimum ad spend of $1,500 AUD, £800 GBP or $1,000 USD a month across platforms. Below that, reach and results are limited, and this is not a failure to deliver.
• Ad accounts, business managers, pixels, your Google Business Profile and domains stay in your name and under your ownership.
• The payment method on each ad account is yours. Ads paused or restricted because an ad platform payment failed are not a failure to deliver.
• You are the advertiser. You are responsible for the accuracy of claims about your treatments and for advertising compliance, including AHPRA and TGA requirements in Australia, Medsafe and Advertising Standards Authority rules in New Zealand, ASA, CAP and MHRA rules in the UK, and the equivalent rules wherever you practise. We write and check the content we produce to meet these rules, and will raise anything that looks non compliant, but our checks are a careful review, not legal advice. Your registered practitioner gives final sign off on any clinical claims, and final responsibility sits with you and your practitioners.
• Approving content, ads or pages means you are happy with them and accept responsibility for them going live.
• We do not control platform decisions. Ad rejections, account restrictions, Google Business Profile suspensions or verification delays, policy changes and algorithm changes are outside our control and are not a failure to deliver.
• Reviews: review requests go to patients without filtering out unhappy ones, and reviews are never bought, incentivised or written for you, in line with consumer law and regulator guidance, such as from the ACCC in Australia, the Commerce Commission in New Zealand and the CMA in the UK. Patient reviews and testimonials are not used in advertising where the rules prohibit it, such as AHPRA rules for regulated health services in Australia.
• You are responsible for having consent for any patient imagery, testimonial or case study you supply to us.

Results and no guarantees

We will provide proven strategy, guidance and support, but outcomes vary. Results depend on many factors including your implementation, team capacity, budget, market and consistency. We do not guarantee specific revenue, leads, rankings or business outcomes, unless a specific guarantee is set out in writing in your proposal or offer, and then only on the conditions stated there.

If your ad budget is too small to give meaningful data or results, we will tell you. Results cannot be fairly judged on a budget below what we recommend, and continuing at that level is your choice.

Your responsibilities

You agree to provide accurate information and timely responses, treat our team with respect, seek professional advice where needed (legal, accounting, clinical, compliance), meet your own regulatory and advertising obligations, and not misuse our services or resources.

Our coaching, including pricing, sales, team and exit planning, is general business guidance. It is not legal, tax, financial, valuation or clinical advice, and the decisions you make are yours.

You give us permission to use the photos, videos, logos, reviews and other content you supply in order to deliver the Services, and you confirm you own that content or have the rights and patient consent to use it.

You agree to cover any claim, fine or loss we face because of content, claims or materials you supplied or approved, your advertising compliance, or how you use patient data, except to the extent it was caused by our own mistake.

Our team and subcontractors

• We may use approved team members and contractors to deliver the Services. We remain responsible for their work and for their confidentiality.
• You agree not to directly engage, employ or contract any of our team members or contractors who have worked on your account, including your VA, other than through us, while we are working together and for 12 months afterwards, unless we agree in writing.
• If you do, a placement fee equal to 6 months of the fees we were charging for that person's work, or $10,000 AUD, £5,000 GBP or $6,500 USD if that cannot be worked out, becomes payable, as a genuine estimate of the cost of replacing and training them.

Pausing a plan

We know clinics have quiet periods, renovations and parental leave. A pause of up to 2 months may be agreed in writing at our discretion, once in any 12 month period, and only when your account is fully paid. A pause extends your initial term by the length of the pause and is not a substitute for notice.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, such as loss of profit, revenue, data or opportunity. Our total liability is limited to the fees you paid for the relevant service in the 3 months before the issue arose, unless your consumer rights require otherwise. Where the law lets us limit our liability for a consumer guarantee, it is limited, at our choice, to doing the work again or refunding what you paid for that part of the services. Nothing in these Terms limits liability that cannot be limited by law, such as for fraud, or for death or personal injury caused by negligence.

Termination

We may suspend or terminate services immediately if there is abusive, threatening or inappropriate behaviour towards our team, payments remain overdue, you raise an unjustified chargeback, you commit a serious breach of these Terms (including misuse of materials) and do not put it right within 14 days of us telling you in writing, or delivery is not possible due to lack of access or cooperation.

If we suspend or terminate your services for any of these reasons:

• Your fees continue to be charged during any suspension.
• All fees for the rest of your initial term, or for your 30 day notice period if the initial term has ended, become due and payable immediately, less any costs we save because the work stops.
• Any unpaid invoices, instalments (including website build instalments), usage charges, late fees and interest also become due and payable immediately.
• No refunds are provided, subject to your consumer rights.

You can end your plan straight away by email if we seriously breach these Terms and do not put it right within 14 days of you telling us in writing. Fees for the rest of your initial term or notice period are then not payable.

On termination for any reason, the ownership, confidentiality, payment and non solicitation sections continue to apply.

Late payment and recovery

Invoices are due within 7 days of the invoice date. An administration fee of $100 AUD, £50 GBP or $70 USD applies to any invoice more than 7 days overdue, to cover our costs of chasing it. Interest also accrues on the outstanding balance at 10% per year, calculated daily, from the due date until payment is received in full. You agree to pay our reasonable costs of recovering overdue amounts, including third party collection agency fees and legal costs.

Events outside our control

Neither party is responsible for delays or failures caused by events outside reasonable control, including serious illness, natural disaster, extended platform or internet outages, or government action. We will tell you promptly and agree a sensible way forward. This does not change your obligation to pay fees that are due.

Changes to these terms

We may update these Terms from time to time. If a change materially affects an existing client, we will give at least 30 days notice by email before it applies to you, and you can give notice to end your plan before it takes effect. If a change disadvantages you, you can end your plan before it applies without paying for the rest of your initial term. The version published at aestheticbusinesscoach.com.au/terms is the current one, and the date it was last updated is shown at the top.

Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in Dubai. Both parties submit to the non exclusive jurisdiction of the courts of Dubai, so we may also bring proceedings where you are based. If something goes wrong, please raise it with us first. We would far rather fix it directly, and we agree to discuss any dispute in good faith before either party starts formal proceedings. A dispute does not pause fees that are not in dispute.

General

• You may not transfer these Terms to someone else without our written agreement. We may transfer them to a related business, or to a buyer if our business is restructured or sold, as long as the services you receive are not reduced. We will tell you in writing, and if you do not want to continue, you can give notice to end your plan.
• If any part of these Terms is found to be unenforceable, the rest continues to apply.
• If we do not enforce a right straight away, we have not given it up.
• Whoever accepts these Terms, by paying, signing a proposal or completing a checkout, confirms they are authorised to do so on behalf of the business, and the business is bound by them.
• These Terms, together with your invoice, proposal or checkout page and our Client Charter, form the whole agreement between us and replace any earlier discussions. Where the Client Charter and these Terms differ, these Terms apply.
• We work with other clinics, including clinics near you, unless exclusivity is agreed in writing.
• We are independent contractors. Nothing here creates a partnership, employment or agency relationship.

Contact

For billing, cancellations, notice or support, email us using the address listed on your invoice or onboarding email, or write to [email protected].